COVID-19 Support for Individuals

Albertans trying to find appropriate resources or services for whatever issue they need help with should contact 211, available 24/7 – simply dial or text 211 – and online chat is available by visiting ab.211.ca. The service is free, confidential and available in over 170 languages.

Supports for Individuals

A pandemic is a very stressful event for individuals and communities and it’s normal to feel some stress and anxiety. It’s important to stay connected socially, and to reach out if you need support.

Many counselling agencies and community organizations in Calgary are offering online crisis and counselling support by telephone and video, such as:

Psychology Today is a resource database that offers a searchable tool to view profiles, specialties and sort by location. Click here to review the Psychology Today database.

A new Rehabilitation Advice Line (1-833-379-0563) became available to Albertans over the age of 18 with existing physical disabilities related to neurological conditions, existing musculoskeletal conditions and/or are awaiting or recovering from related surgeries or are recovering from COVID-19.

The COVID-19 pandemic has put seniors at increased risk of abuse since so many are living in isolation. It is important for everyone to be checking in on parents, grandparents, neighbours and friends. Please the following video message about supporting seniors from Minister of Seniors, Deb Schulte here: https://youtu.be/SW7O-ySgieQ

Keeping seniors’ benefits safe from fraudsters:

With new financial supports to seniors during the pandemic, they may face an increased risk of being targeted by fraudsters.

The Government of Canada is providing a one-time, tax-free payment of $300 for seniors eligible for the Old Age Security pension and an additional $200 for seniors eligible for the Guaranteed Income Supplement. Allowance recipients will also receive $500. Seniors do not need to apply for the payment and they should not share any personal or banking information to receive it. Both direct deposit and cheque payments will be issued the week of July 6, 2020. Seniors who reside in Canada should expect to receive the payment that week. Those abroad will receive it in July.

Working seniors who stopped working due to reasons related to COVID-19 are eligible for the Canada Emergency Response Benefit, worth $2,000 a month. Seniors should be wary of people they don’t know offering to help them apply for the benefit, often for a fee. You can easily apply online or by phone (1-833-966-2099) yourself. Seniors should also keep in mind they only have access to the benefit if they were working, earned over $5,000 in the previous year and stopped working due to the pandemic.

Here are a few tips to help protect seniors from financial fraud:

You may get phone calls, emails and texts on COVID-19. Be cautious when receiving them:

  • remember that if you didn’t initiate contact with a person or a business, you don’t know who you are dealing with
  • never click on links or attachments in unsolicited or suspicious emails
  • never give out your personal or financial information by email or text
  • note that financial institutions will never ask you to provide personal, login or account information by text or email
  • when banking online, enter your financial institution’s website address in your browser yourself
  • beware of questionable cures for sale: if it seems too good to be true, it probably is

For more information, check out the Little Black Book of Scams and the Canadian Anti-fraud Centre. More tips on how to stay protected from Financial Fraud are available here.

If you are an older adult, or you know an older adult who is looking for information, referrals, or resources, please call 403-SENIORS (403-736-4677).

The Calgary Elder Abuse Resource Line on 403-705-3250. is also available to get information or make a report.

Government of Alberta Seniors COVID-19 Fact Sheet

Stay safe and connected to provincial supports with this Government of Alberta information sheet for Indigenous communities.

AHS has been working with Indigenous communities and organizations across Alberta to support their COVID-19 responses. Specific resources and supports for Indigenous people and communities can be found here.

Services are available (Monday-Friday 9-4) through the Aboriginal Friendship Centre of Calgary including food and non-food hampers, assistance with federal/provincial emergency support applications, COVID-19 awareness and information, referrals for mental health or addiction services, elder cultural supports.

Contact the Indigenous COVID-19 Task Force coordinator: 403-370-6422 or ICTF@afccalgary.org.

Blackfoot translations of Alberta Health Services COVID-19 Resources

Many Indigenous supports and programs in the city of Calgary are currently unavailable or operating differently due to COVID-19. For the most up to date supports and changes to program and service delivery during the pandemic, email or call (403-803-5793) Sharon Goulet, Indigenous Issue Strategist, Affordable Housing at the City of Calgary.

Isolation affects us all – disproportionately so for those with disabilities – and now more than ever, it is important that we ensure we stay socially connected.

Plan Institute in collaboration with PLAN is hosting a free 5-part “Staying Connected” webinar series specifically designed to help people facing social isolation stay connected during these unprecedented times. See the series topics and sign up here.

People who are Deaf or Hard of Hearing can access information in ASL on the Deaf & Hear Alberta website. CNIB is providing information, virtual programming and Blogs for people with vision loss during the pandemic.

The Calgary Ability Network (CAN) is sharing information from a cross-disability perspective.

Children’s Link is currently offering online coffee social groups for parents (twice a week) and for grandparents (twice a month) who have children with disabilities, provide online workshops, and has an extensive online resource database on their website. Visit their program calendar here.

Recreational Respite is offering virtual engagement and social connectivity programs with recreation therapists for children, youth and adults with disabilities and mental health concerns.

Alberta Council of Disability Services Pandemic Planning Resources

Action Dignity Society has compiled a community resource package to support Calgary’s ethno-cultural communities.

Multilingual COVID-19 Resources

AHS has provided COVID-19 resources available in the following languages:

United Way of Calgary and Area has created a searchable online repository of benefit programs and other financial supports for individuals and organizations.

United Way Funding Repository

The Government of Canada has created on online database for federal financial support programs. Answer some simple personal questions on this site to find out about your eligibility for financial help. More benefits are being added regularly.

The City of Calgary’s COVID-19 Resource page for Individuals includes additional detailed resources for property tax and utilities relief, financial assistance programs, food assistance and supports for low income people.

Momentum offers free helpline, financial coaching and money management supports for Calgarians.

Enough for All is helping to provide Calgarians with credible information about financial resources available in response to COVID-19. Read the Enough for All benefits summary.

Volunteers are the foundation of our community life in Alberta and throughout the COVID-19 pandemic, Albertans continue to demonstrate resilience and compassion for one another.

While all Albertans are encouraged to follow public health advice for social distancing, limiting the number of people in public spaces and wearing masks in crowded places, Albertans are still encouraged to find ways to support their communities and charitable organizations through safe volunteer activities. Guidelines for safe volunteering are available on Alberta.ca/COVID-19.

Many resources and opportunities for volunteering are available by visiting:

Bag-Half-Full YYC is a volunteer-run service catering to individuals/families who are sick, self-isolating and/or immunocompromised, as well as individuals who are elderly or have disabilities that limit their access to grocery services.

Those who fit this criteria can access the following services:

  1. Pick-up and delivery of online grocery orders
  2. Grocery shopping and delivery
  3. Prescription pick-up and delivery

There is no delivery or service fee, individuals can pay for their groceries online in advance OR they can use e-transfer, cash or cheque to pay the amount on the final receipt to the volunteer that paid for and picked up the order themselves.

Orders can be placed several ways including:

  1. Using the following google form: https://forms.gle/inDDf7Sr2iKze8W48
  2. Via their website (connects you to the form above): https://www.baghalffull.com/calgary
  3. By emailing baghalffullyyc@gmail.com
  4. By phone at 587-982-3804

All volunteers are recruited from health care professional programs in Alberta, including UofC, UofA, MRU and SAIT. Most of our volunteers are students and ALL are required to have background checks.

Visit The City of Calgary’s COVID-19 Support for Individuals page for more information for specific populations as well as food, emotional wellness, and information for neighbours helping neighbours.

Contact Us

Are you an individual not finding the right supports and resources on this page? Let us know using the contact button below and we will try to help.

Are you an organization offering supports to people during the COVID-19 crisis that should be listed here? Let us know too!

211 is also working continuously to ensure all of the community resources within the InformAlberta/211 database remain up to date, including any changes to service delivery as a result of COVID-19, so please provide updates for your organization when your services or hours have changed in regards to COVID-19. Update the community resource database team at communityresourcedatabase@distresscentre.com.

If you are looking for resources, information for your organization and COVID-19 response, please visit our Resource Hub for the Social Sector.

Elijah BeaverCOVID-19 Support for Individuals